Shipping policy

SHIPPING POLICY

Last updated: September 2026

At LUMÉRA, we work to ensure your order arrives safely and as quickly as possible.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holiday seasons, processing may experience slight delays.

DELIVERY TIMES

Estimated delivery times are:

Portugal: 5–15 business days

Delivery times are estimates and may vary due to external factors, including logistical delays, customs procedures, weather conditions, or other circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated at checkout and displayed before completing your purchase.

Free shipping is available on orders over €40, unless otherwise stated on our website.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

You can also use our Track Your Order page to check the latest status of your shipment.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that all shipping information is accurate and complete before placing an order.

LUMÉRA is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

LOST OR DAMAGED ORDERS

If your order arrives damaged or has not been delivered within a reasonable period after shipment, please contact us at:

📧 lumerastore.contact@gmail.com

We will review each situation individually and work to find an appropriate solution.

CONTACT

For any questions regarding shipping or delivery, please contact us at:

LUMÉRA