RETURNS & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, with its original packaging. You must also provide proof of purchase or your order confirmation.

To initiate a return, please contact us at:

📧 lumerastore.contact@gmail.com

Returns must be sent to:

Rua Dr. Coelho dos Reis, n.º 107, 1.º Andar
2395-200 Minde
Portugal

Items returned without a return request being approved in advance will not be accepted.

Except in cases involving defective, damaged, or incorrectly shipped items, return shipping costs are the responsibility of the customer.

You can contact us at any time at lumerastore.contact@gmail.com with any questions regarding returns or refunds.

DAMAGES & ISSUES

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the situation and find an appropriate solution.

EXCHANGES

The fastest way to receive the item you want is to return the item you received and, once the return has been approved, place a new order separately.

RIGHT OF WITHDRAWAL — EUROPEAN UNION

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, without having to provide a reason.

To exercise this right, the goods must be returned in accordance with applicable law and, where permitted, should be unused and in their original packaging, together with proof of purchase.

Important: For hygiene reasons, products that have been opened or used may not be eligible for return where permitted by applicable law.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If approved, the refund will be processed automatically to your original payment method within a maximum of 10 business days.

Please note that your bank or card issuer may require additional time to process and make the refund available.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 lumerastore.contact@gmail.com

DELIVERY TIMES

Estimated delivery times for LUMÉRA products are 5–15 business days. These timeframes are estimates only and may vary depending on the carrier, destination, or exceptional circumstances beyond our control.