TERMS OF SERVICE

Last updated: September 5, 2026

OVERVIEW

Welcome to LUMÉRA. The terms “we,” “us,” and “our” refer to LUMÉRA. LUMÉRA operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”).

LUMÉRA uses Shopify technology, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including disclaimers, warranties, and limitations of liability.

By visiting, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years old or have reached the legal age required to enter into binding contracts in your country of residence.

To use the Services, including browsing, accessing, or purchasing products made available by LUMÉRA, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping details.

You represent and warrant that all information you provide is true, accurate, current, and complete, and that you have all necessary rights to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign, or provide your account to another person.

LUMÉRA reserves the right to suspend or terminate accounts containing false or fraudulent information or accounts that violate these Terms of Service.

SECTION 2 — OUR PRODUCTS

LUMÉRA makes every reasonable effort to display and describe its products as accurately as possible through the website.

However, colors, textures, and product appearance may vary depending on the device used to view the website. We therefore cannot guarantee that the appearance displayed on your screen will exactly match the product received.

Product descriptions, images, prices, specifications, and other product information may be changed at any time without prior notice.

We reserve the right to discontinue products, limit available quantities, or restrict sales to certain individuals, regions, or jurisdictions where necessary.

Although we strive to ensure the accuracy of the information presented on our website, we do not guarantee that all product descriptions, specifications, or website content are completely free from errors, inaccuracies, or omissions.

SECTION 3 — ORDERS

When you place an order through LUMÉRA, you are submitting an offer to purchase the selected products.

We reserve the right to accept, refuse, limit, or cancel any order for legitimate reasons, including product availability, suspected fraud, pricing errors, or incorrect information provided by the customer.

An order will only be considered accepted once payment has been confirmed and an order confirmation has been sent by email.

Before completing your purchase, you should carefully review all order details. Once an order has been processed, changes or cancellations may not be possible.

If it is necessary to modify or cancel an order, we will make reasonable efforts to contact you using the information provided at checkout.

Returns and refunds are governed exclusively by our Returns & Refund Policy.

You further agree that products purchased from LUMÉRA are intended for personal use and not for commercial resale, distribution, or export.

SECTION 4 — PRICES AND BILLING

All prices displayed on the LUMÉRA website are subject to change without prior notice.

The applicable price for each product will be the price displayed at the time the order is completed and will be confirmed in the order confirmation email.

Unless otherwise stated, prices include applicable taxes where legally required. Shipping costs, where applicable, will be displayed separately during checkout.

LUMÉRA reserves the right to correct typographical errors, pricing errors, or incorrect information that may occasionally appear on the website.

You agree to provide accurate, complete, and up-to-date purchase, payment, billing, and shipping information.

By making a purchase, you represent that you are authorized to use the selected payment method and have sufficient funds to complete the transaction.

SECTION 5 — SHIPPING AND DELIVERY

LUMÉRA processes orders within the timeframe stated in our Shipping Policy.

Estimated delivery times may vary due to external factors, including logistics delays, shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Although we make reasonable efforts to meet the estimated delivery times, we do not guarantee specific delivery dates.

If a significant delay or delivery issue occurs, please contact us at lumerastore.contact@gmail.com so that we can investigate the situation and provide assistance.

LUMÉRA is not responsible for delays caused by incorrect shipping information provided by the customer or circumstances beyond our reasonable control.

SECTION 6 — INTELLECTUAL PROPERTY

All content made available through the LUMÉRA website, including text, images, photographs, graphics, logos, icons, videos, visual elements, design, structure, organization, and other content, is owned by LUMÉRA or the respective rights holders and is protected by applicable intellectual property and copyright laws.

Use of the website grants you only a limited right to access and use the Services for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, store, transmit, or commercially exploit any content from the website without prior written authorization from LUMÉRA.

Nothing in these Terms grants any license, authorization, or transfer of intellectual property rights belonging to LUMÉRA, Shopify, or third parties.

Unauthorized use of website content may constitute a violation of applicable law and may result in appropriate legal action.

The LUMÉRA name, logo, visual identity, design, and other commercial identifiers belong to LUMÉRA and may not be used without prior written authorization.

SECTION 7 — OPTIONAL TOOLS

The website may provide features, applications, integrations, or tools supplied by third parties.

These tools are provided “as is” and “as available,” without warranties or guarantees from LUMÉRA regarding their operation, availability, or suitability for a particular purpose.

LUMÉRA does not directly control or supervise these third-party tools and cannot be held responsible for any damages, losses, or inconvenience resulting from their use.

Your use of third-party tools is at your own risk, and you should review and accept the applicable terms and policies before using them.

LUMÉRA reserves the right to add, modify, or remove features, tools, or resources made available through the website at any time without prior notice.

Any new features, services, or resources added in the future will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

The LUMÉRA website may contain links, references, or integrations to websites, platforms, or services operated by third parties.

These links are provided for convenience only. LUMÉRA does not control, monitor, or guarantee the accuracy, availability, security, or content of third-party websites.

Access to third-party websites is at your own risk. LUMÉRA is not responsible for any loss, damage, or harm resulting from the use of third-party websites, products, services, or content.

We recommend reviewing the terms and privacy policies of any third-party website before making a purchase or providing personal information.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

LUMÉRA uses Shopify technology to provide the Services through this online store.

However, any purchase made through this website is made directly with LUMÉRA and not with Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for sales, orders, deliveries, returns, refunds, or customer support provided by LUMÉRA.

Shopify and its affiliates assume no responsibility for damages, losses, or harm arising from transactions between you and LUMÉRA.

SECTION 10 — PRIVACY POLICY

The collection, use, storage, and protection of customer personal information is governed by our Privacy Policy.

By using the Services provided by LUMÉRA, you acknowledge that you have read and understood our Privacy Policy.

Because the website is hosted and operated through Shopify, certain information may also be collected and processed by Shopify to provide, maintain, protect, and improve its services.

Information provided by customers may be shared with technology partners, payment processors, shipping carriers, and other service providers where necessary to process orders and operate the store.

SECTION 11 — FEEDBACK

By submitting, posting, or sharing comments, reviews, suggestions, ideas, recommendations, or other content related to LUMÉRA’s Services (“Feedback”), you grant LUMÉRA the right to use, reproduce, adapt, publish, and display such Feedback for purposes related to operating, improving, and promoting our products and services.

By submitting Feedback, you represent and warrant that:

• You have the necessary rights to share the content;
• The content does not violate the rights of any third party;
• The Feedback is not false, misleading, offensive, unlawful, or defamatory.

LUMÉRA reserves the right, but not the obligation, to monitor, edit, reject, or remove content that it considers inappropriate, offensive, fraudulent, unlawful, or contrary to these Terms.

You are solely responsible for the content you submit and its accuracy.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Although LUMÉRA strives to ensure that all information available on the website is accurate and up to date, errors, inaccuracies, or omissions may occasionally occur regarding product descriptions, prices, promotions, shipping costs, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information on the website at any time without prior notice.

LUMÉRA also reserves the right to cancel or refuse orders placed based on incorrect information, including obvious pricing or availability errors, and will notify the customer where reasonably possible.

SECTION 13 — PROHIBITED USES

You agree to use the LUMÉRA Services only for lawful purposes and in accordance with these Terms of Service.

You may not:

• Use the Services for illegal, fraudulent, or malicious activities;
• Violate applicable laws or regulations;
• Infringe the intellectual property rights of LUMÉRA or third parties;
• Harass, threaten, defame, discriminate against, or harm any person;
• Provide false, misleading, or fraudulent information;
• Send unsolicited communications, spam, or unauthorized promotional content;
• Impersonate another person or entity;
• Interfere with the normal operation of the website or Services.

You also agree not to:

• Introduce viruses, malware, or malicious code;
• Reproduce, copy, sell, resell, or exploit any part of the Services without authorization;
• Collect or use personal information belonging to third parties without appropriate authorization;
• Use automated tools, bots, spiders, scrapers, or similar systems to access or collect information from the website;
• Circumvent security, authentication, or protective measures implemented by LUMÉRA.

LUMÉRA reserves the right to suspend, restrict, or terminate access to the Services in response to misuse or violations of these Terms.

SECTION 14 — AUTOMATED AGENTS AND SYSTEMS

This section applies to automated agents, bots, artificial intelligence systems, automation tools, or other software capable of interacting with the Services without direct human supervision.

LUMÉRA reserves the right to limit, restrict, or block automated access to the Services when necessary to protect the website, its users, or the integrity of its data.

Any automated system accessing the Services must identify itself appropriately and comply with all technical restrictions implemented by LUMÉRA.

Automated systems may not be used to:

• Circumvent security systems;
• Collect data in bulk or without authorization;
• Simulate human behavior to conceal automated access;
• Interfere with the normal operation of the website or its services.

LUMÉRA may take technical or legal measures to prevent or limit abusive or unauthorized automated access.

SECTION 15 — TERMINATION

LUMÉRA reserves the right to suspend, restrict, or terminate any user's access to the Services, in whole or in part, where there is a violation of these Terms, fraudulent activity, misuse of the website, or conduct that may harm LUMÉRA, its customers, or its partners.

Termination of access does not release the user from obligations incurred before termination.

Any provisions that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, liability limitations, indemnification, applicable law, and data protection.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the LUMÉRA website is intended for informational and commercial purposes.

Although we strive to keep all information accurate and up to date, we do not guarantee that the website will always be available, error-free, uninterrupted, or free from occasional inaccuracies.

The Services and content are provided “as is” and “as available,” to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded under Portuguese or European Union law.

SECTION 18 — INDEMNIFICATION

You agree to indemnify and hold harmless LUMÉRA, its partners, service providers, and employees from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your violation of these Terms of Service;
• Your misuse of the Services provided by LUMÉRA;
• Your violation of third-party rights;
• Your violation of applicable laws or regulations.

This provision applies only to the extent permitted by applicable law and does not limit any legally recognized consumer rights.

SECTION 19 — SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be enforced to the maximum extent permitted by law or deemed severed from these Terms.

The invalidity or unenforceability of any provision will not affect the validity, legality, or enforceability of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Failure by LUMÉRA to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies and documents published on this website, constitute the entire agreement between you and LUMÉRA regarding your use of the Services and supersede any prior understandings, communications, or agreements concerning the same subject matter.

If any ambiguity arises in the interpretation of these Terms, it will not automatically be interpreted against either party.

SECTION 21 — ASSIGNMENT

You may not transfer, assign, or delegate any rights or obligations arising under these Terms of Service without prior written authorization from LUMÉRA.

LUMÉRA may transfer or assign its rights and obligations under these Terms where necessary for the management, reorganization, or continuation of its business.

SECTION 22 — GOVERNING LAW

These Terms of Service and any legal relationship between you and LUMÉRA will be governed by and interpreted in accordance with the laws of Portugal.

Any dispute relating to the use of the Services will be subject to the competent courts of Portugal, without prejudice to consumer rights granted under applicable Portuguese and European Union law.

SECTION 23 — HEADINGS

The headings used throughout these Terms of Service are provided for convenience and organizational purposes only and do not affect the interpretation or application of the respective provisions.

SECTION 24 — CHANGES TO THE TERMS OF SERVICE

LUMÉRA reserves the right to modify, update, or replace these Terms of Service at any time.

The most current version will always be available on this page.

Where material changes are made, LUMÉRA may notify users through the website or other appropriate means.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms of Service.

SECTION 25 — CONTACT INFORMATION

Any questions regarding these Terms of Service should be sent to:

LUMÉRA

📧 lumerastore.contact@gmail.com

Contact address:

Rua Dr. Coelho dos Reis, n.º 107, 1.º Andar
2395-200 Minde
Portugal

For additional assistance, please contact us using the email address above.