Terms of Service

OVERVIEW

Welcome to Solenne. The terms "we", "us", and "our" refer to Solenne. Solenne operates this online store and website, including all related information, content, features, tools, products, and services, with the aim of providing you with a personalized shopping experience (the "Services"). Solenne is powered by Shopify technology, which allows us to provide you with the Services.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as disclaimers, warranties, and limitations of liability.

By visiting, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.



SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the legal age required to enter into binding contracts in your country of residence.

To use the Services, including accessing, browsing, or purchasing products made available by Solenne, you may be required to provide certain information, such as your email address, billing, payment, and shipping details.

You represent and warrant that all information you provide is true, accurate, current, and complete, and that you have all necessary rights to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials, as well as for all activity that occurs through your account. You may not transfer, sell, assign, or otherwise make your account available to third parties.

Solenne reserves the right to suspend or terminate accounts that contain false or fraudulent information or that violate these Terms of Service.

SECTION 2 - OUR PRODUCTS

Solenne makes every effort to display its products as accurately as possible through the website.

However, the colors, textures, and appearance of the products may vary slightly depending on the settings of the device used to view the website, so we do not guarantee that the display shown on the screen will exactly match the product received.

All product descriptions, images, prices, and information are subject to change at any time without prior notice.

We reserve the right to discontinue any product, limit available quantities, or restrict sales to certain individuals, geographic regions, or jurisdictions, whenever necessary.

While we strive to ensure the utmost accuracy of the information presented, we do not guarantee that all descriptions, specifications, or content on the website are entirely free from errors, inaccuracies, or omissions.



SECTION 3 - ORDERS

By placing an order through Solenne, you are making an offer to purchase the selected products.

We reserve the right to accept, refuse, limit, or cancel any order for legitimate reasons, including, but not limited to, stock unavailability, suspected fraud, pricing errors, or incorrect information provided by the customer.

An order will only be considered accepted upon payment confirmation and the sending of the respective confirmation email.

Before completing the purchase, you should carefully check all order details. Once processed, it may not be possible to make changes or cancellations.

If it is necessary to change or cancel an order, we will attempt to contact the customer using the details provided at the time of purchase.

Returns and refunds are governed exclusively by our Returns and Refunds Policy.

You further declare that the purchased products are for personal use and not for commercial resale, distribution, or export.

SECTION 4 - PRICING AND BILLING

All prices displayed on the Solenne website are subject to change without prior notice.

The price applicable to each product will be the price displayed at the time the order is completed and will be confirmed via the confirmation email sent to the customer.

Unless otherwise stated, the prices displayed include legally applicable taxes. Shipping costs, if applicable, will be shown separately during the checkout process.

Solenne reserves the right to correct typographical errors, pricing errors, or incorrect information that may occasionally appear on the website.

The customer agrees to provide true, complete, and up-to-date purchase, payment, billing, and shipping information.

By making a purchase, you declare that you are duly authorized to use the selected payment method and that you have the necessary funds to complete the transaction.

SECTION 5 - SHIPPING AND DELIVERY

Solenne processes orders within the timeframe indicated in its Shipping Policy.

The delivery times presented on the website are estimates and may vary due to external factors, including logistical delays, carriers, customs procedures, weather conditions, or other circumstances beyond our control.

While we make every effort to meet the indicated deadlines, we do not guarantee exact delivery dates.

Should a significant delay or a problem related to delivery occur, the customer should contact us via solennestorept@gmail.com so that we can analyze the situation and provide assistance.

Solenne will not be responsible for delays caused by incorrect shipping information provided by the customer or by external circumstances beyond its reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY

All content made available through the Solenne website, including, but not limited to, texts, images, photographs, graphics, logos, icons, videos, visual elements, design, structure, organization, and other content, is the property of Solenne or the respective rights holders and is protected by applicable intellectual property and copyright law.

Use of the website grants the user only a limited right of access and use for personal, non-commercial purposes.

Reproduction, copying, distribution, modification, publication, storage, transmission, or exploitation of any content present on the website is prohibited without prior written authorization from Solenne.

Nothing in these Terms of Service shall be construed as granting a license, authorization, or transfer of any intellectual property rights belonging to Solenne, Shopify, or third parties.

Unauthorized use of the website's content may constitute a violation of applicable law and give rise to appropriate legal measures.

The Solenne brand, its logo, visual elements, design, and other commercial identifiers belong to Solenne and may not be used without prior written authorization.

SECTION 7 - OPTIONAL TOOLS

The website may make available features, applications, integrations, or tools provided by third parties.

These tools are provided "as is" and "as available," without any warranty, representation, or commitment from Solenne regarding their functionality, availability, or suitability for a particular purpose.

Solenne does not directly control or supervise these tools and cannot be held responsible for any damages, losses, or inconveniences resulting from their use.

The use of any tools or services provided by third parties is at the user's own risk, and the user should consult and accept their respective terms and policies before using them.

Solenne reserves the right to add, change, or remove features, tools, or resources made available through the website at any time and without prior notice.

Any new features, services, or resources made available in the future will become an integral part of these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

The Solenne website may contain links, references, or integrations with websites, platforms, or services operated by third parties.

These links are provided solely for the user's convenience. Solenne does not control, monitor, or guarantee the accuracy, availability, security, or content of these external websites.

Access to third-party websites is at the user's own risk. Solenne will not be responsible for any losses, damages, or injuries resulting from the use of websites, products, services, or content made available by third parties.

We recommend that you carefully consult the terms, conditions, and privacy policies of any third-party website before making any purchase or providing personal information.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Solenne is powered by Shopify technology, which allows us to provide the Services through this online store.

However, any purchase made through this website is made directly with Solenne and not with Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect related to sales, orders, deliveries, returns, refunds, or customer support provided by Solenne.

Shopify and its affiliates assume no liability for damages, losses, or injuries resulting from transactions between the customer and Solenne.

SECTION 10 - PRIVACY POLICY

The collection, use, storage, and protection of users' personal data are carried out in accordance with our Privacy Policy.

By using the Services provided by Solenne, you acknowledge that you have read and understood our Privacy Policy.

Since the website is hosted and operated through the Shopify platform, certain information may also be collected and processed by Shopify for the purpose of providing, maintaining, protecting, and improving its services.

The data provided may be shared with technological partners, payment service providers, carriers, and other suppliers strictly necessary for order processing and store operation.

For more information on how we process your personal data, please consult our Privacy Policy.



SECTION 11 - FEEDBACK

By submitting, posting, or sharing comments, reviews, suggestions, ideas, recommendations, or any other content related to Solenne's Services (hereinafter referred to as "Feedback"), you grant Solenne the right to use, reproduce, adapt, publish, and disclose such Feedback for purposes related to the operation, improvement, and promotion of its products and services.

By providing Feedback, you represent and warrant that:

  • You have the necessary rights to share such content;

  • The content provided does not violate third-party rights;

  • The Feedback does not contain false, misleading, offensive, illegal, or defamatory information.

Solenne reserves the right, but not the obligation, to monitor, edit, refuse, or remove any content that it deems inappropriate, offensive, fraudulent, illegal, or contrary to these Terms of Service.

The user is solely responsible for the content they submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Although Solenne strives to ensure that all information available on the website is accurate and up-to-date, typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping costs, availability, or other information may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions, as well as update or change information on the website at any time and without prior notice.

Solenne also reserves the right to cancel or refuse orders placed based on incorrect information, including obvious pricing or availability errors, notifying the customer whenever possible.

SECTION 13 - PROHIBITED USES

The user agrees to use Solenne's Services only for lawful purposes and in accordance with these Terms of Service.

It is expressly prohibited to:

  • Use the Services for any illegal, fraudulent, or malicious activity;

  • Violate any applicable law or regulation;

  • Infringe Solenne's or third parties' intellectual property rights;

  • Harass, threaten, defame, discriminate against, or harm any person;

  • Provide false, misleading, or fraudulent information;

  • Send unsolicited communications, spam, or unauthorized promotional content;

  • Impersonate another person or entity;

  • Interfere with the normal operation of the website or the Services.

Additionally, the user agrees not to:

  • Introduce viruses, malware, or any malicious code;

  • Reproduce, copy, sell, resell, or exploit any part of the Services without authorization;

  • Collect or use third-party personal data without consent;

  • Use automated tools, robots, spiders, scrapers, or similar systems to access or collect information from the website;

  • Bypass security, authentication, or protection measures implemented by Solenne.

Solenne reserves the right to suspend, restrict, or terminate access to the Services whenever it detects improper use or a violation of these Terms of Service.

SECTION 14 - AGENTS AND AUTOMATED SYSTEMS

This section applies to the use of automated agents, robots, artificial intelligence systems, automation tools, or any other software capable of interacting with the Services without direct human supervision.

Solenne reserves the right to limit, restrict, or block access of automated systems to its Services whenever it deems necessary to protect the website, its users, or the integrity of its data.

Any automated agent accessing the Services must identify itself appropriately and comply with all technical restrictions implemented by Solenne.

The use of automated agents is prohibited for:

  • Bypassing security systems;

  • Massively or unauthorizedly collecting data;

  • Simulating human behavior to conceal the automated nature of access;

  • Interfering with the normal operation of the website or its services.

Solenne may adopt technical or legal measures to prevent or limit automated access deemed abusive or unauthorized.



SECTION 15 - TERMINATION

Solenne reserves the right to suspend, restrict, or terminate any user's access to the Services, in whole or in part, whenever it deems there to be a violation of these Terms of Service, fraudulent activity, abusive use of the website, or any conduct likely to harm Solenne, its customers, or partners.

Termination of access does not relieve the user of obligations assumed before the termination date.

The provisions of these Terms that, by their nature, should remain in force after the cessation of the relationship between the parties will continue to have effect, including those relating to intellectual property, limitation of liability, indemnity, applicable law, and data protection.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information made available through the Solenne website is for informational and commercial purposes only.

While we strive to keep all information correct and up-to-date, we do not guarantee that the website will be permanently available, free from errors, interruptions, technical failures, or occasional inaccuracies.

The Services and content provided are offered "as is" and "as available," to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes any consumer rights that cannot be legally excluded under Portuguese or European Union law.

SECTION 18 - INDEMNIFICATION

The user agrees to indemnify and hold harmless Solenne, its partners, service providers, and employees from any claims, damages, losses, liabilities, costs, or expenses resulting from:

  • Violation of these Terms of Service;

  • Misuse of the Services provided by Solenne;

  • Violation of third-party rights;

  • Violation of any applicable law or regulation.

This provision applies only to the extent permitted by applicable law and does not limit any legally recognised consumer rights.

SECTION 19 - SEVERABILITY

Should any provision of these Terms of Service be deemed invalid, illegal, or unenforceable by a competent authority, such provision shall be enforced to the maximum extent permitted by law or deemed severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

The failure of Solenne to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, along with the policies and documents published on this website, constitute the entire agreement between the user and Solenne regarding the use of the Services, superseding any prior understandings, communications, or agreements on the same subject matter.

Should there be any doubt or ambiguity in the interpretation of these Terms, it shall not be construed to the detriment of either party.

SECTION 21 - ASSIGNMENT

The user may not transfer, assign, or delegate any of their rights or obligations under these Terms of Service without Solenne's prior written authorisation.

Solenne may transfer or assign its rights and obligations under these Terms whenever necessary for the management, reorganisation, or continuity of its business.

SECTION 22 - GOVERNING LAW

These Terms of Service and any legal relationship established between the user and Solenne shall be governed by and interpreted in accordance with Portuguese law.

Any dispute relating to the use of the Services shall be submitted to the competent courts of Portugal, without prejudice to the rights legally recognised to consumers by Portuguese and European Union law.

SECTION 23 - HEADINGS

The titles and headings used in these Terms of Service are solely for ease of reading and organisation of the document and do not affect the interpretation or application of their respective provisions.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE

Solenne reserves the right to modify, update, or replace these Terms of Service at any time.

The latest version will always be available on this page.

Whenever relevant changes are made, Solenne may inform users via the website or other appropriate means.

Continued use of the Services after the publication of changes constitutes acceptance of the updated Terms of Service.

SECTION 25 - CONTACT INFORMATION

Any questions related to these Terms of Service should be sent to:

Solenne

Email: solennestorept@gmail.com

Contact address:

Rua Dr. Coelho dos Reis, n.º 107, 1.º Andar

2395-200 Minde

Portugal

Should you require additional assistance, you can contact us via the email address provided above.