SHIPPING POLICY
SHIPPING POLICY
Last updated: June 2026
At Solenne, we work to ensure that your order arrives safely and as quickly as possible.
ORDER PROCESSING
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, promotions, or festive seasons, processing may experience slight delays.
DELIVERY TIMES
Estimated delivery times are:
Portugal: 5 to 15 business days
The times presented are estimates and may vary due to external factors, including logistical delays, customs procedures, weather conditions, or other circumstances beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout and displayed before completing the purchase.
Solenne offers free shipping during promotional campaigns or when indicated on the website.
ORDER TRACKING
Once the order has been shipped, you will receive a confirmation email with tracking information, whenever available.
INCORRECT OR INCOMPLETE ADDRESSES
It is the customer's responsibility to ensure that all shipping details are correct before completing the purchase.
Solenne is not responsible for delays or delivery failures resulting from incorrect information provided by the customer.
LOST OR DAMAGED ORDERS
If your order arrives damaged or is not delivered within a reasonable timeframe after shipping, please contact us at:
We will analyse each situation individually and seek an appropriate solution.
CONTACT
For any questions related to shipping or deliveries, please contact us at:
Solenne
📍 Rua Dr. Coelho dos Reis, n.º 107, 1.º Andar, 2395-200 Minde, Portugal